Welcome to Wizmaker!
We are committed to providing you with excellent service, and we understand that sometimes you may need to return or refund a product. Please note that our refund policy is valid for 30 days after receipt of the product, and it only applies to purchases made through our website, wizmaker.com. After this time, we may not be able to provide a refund unless there are special circumstances.
To ensure that you have a smooth and hassle-free experience, we have outlined our return and refund rules below:
Refund Process
If you wish to return a product, please contact us at order@wizmaker.com with your purchase information, a picture of the package, and a brief explanation of the reason for your refund. We will provide you with a return address, and please note that the shipping cost of returning the product will be your responsibility unless it is due to a quality issue.We cannot assess the condition of the product until it has been returned to our warehouse. We do not provide a return label, so please arrange for the return of the product with the carrier and provide us with the tracking number for the package.
Once the product has been returned to our warehouse, our staff will conduct a thorough evaluation, which will take approximately 10 working days.
If we can resell the product and the reason for return isn’t a quality issue, we’ll tell you how much you’ll get refunded. If the reason for the return is due to a quality issue, we will provide a full refund. Please note that If you return something because you don’t like it or ordered the wrong thing, we’ll charge a $50 processing fee. (The product status will be subject to evaluation by our warehouse staff.)
If the product is used or damaged, we’ll deduct 30-45% of the order amount for depreciation and handling fees, as evaluated by our staff. We will then provide a refund. (The product status will be subject to evaluation by our warehouse staff.)
We do not wish to deduct any amount from your refund, but we kindly request that you take good care of the product until it is safely returned to our warehouse.
Parcel Packaging Judgment Criteria
If the original package is intact and has not been opened or repackaged, it will not affect the product’s secondary sales.If the original package has been opened, but the machine and accessories are complete and undamaged, it will not affect the product’s secondary sales.
If the original package has been opened, and the accessories are incomplete or damaged, it will be judged to affect the product’s secondary sales.
If the original package is visibly damaged, and the accessories are incomplete, it will be judged that the product cannot be resold.
Return Process
If your package hasn’t been shipped yet, you can cancel your order by emailing order@wizmaker.com within the next 12 hours for a full refund to your original payment source. Avoid requesting a refund from your bank, as this may cause delays and result in handling fees being deducted from your refund.If your package is already on its way, you should email us at order@wizmaker.com as soon as possible to intercept your package. You will need to pay the cost of intercepting the package, shipping costs already incurred, and any additional costs that may be incurred. After paying, you will receive the full amount of your order.
If your package has been delivered, please contact us at order@wizmaker.com to determine your eligibility for a return according to our after-sales policy. We will assign someone to assist you.
Refund Arrival Time
Once we receive and inspect the returned machine, we will process the refund and email you proof. The refund usually takes 3-5 business days to process and is in U.S. dollars. The efficiency of your paying bank will also affect when the refund reaches your account. If you have not received your refund for a long time after we have processed it, please check with the paying bank.Non-Refundable Conditions
We do not replace received products unless specified otherwise.Machines that have undergone replacement parts or maintenance are not eligible for return.
Machines and accessories are not eligible for return after 30 days from shipment or after more than 50 prints.
Visibly worn or damaged packages cannot be returned.
Materials and filters purchased separately (not provided with the laser box) will not be returned or exchanged except for quality problems.
Promotional or discounted products do not accept refund applications except for quality problems.
If you encounter any special circumstances, please send an email to order@wizmaker.com for assistance.
Possible Additional Fees
Processing feeRepacking fee
Depreciation charges
Fees incurred by intercepting packages
Other possible costs
Note: We do not accept packages that are returned to our warehouse without prior communication with our customer service team. In this case, the customer will be responsible for any fee incurred.
We will inform you of the reason and expense details by email for all incurred expenses. If you need any assistance or have any questions, please contact us at order@wizmaker.com.
Company Infomation
HONGKONG MINGSING INTERNATIONAL TRADING CO., LIMITEDAddress: RM502C, 5/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK KOWLOON, HONG KONG
Email: Support@wizmaker.com
Phone：+86 181 3884 6178
WhatsApp: +1 (920) 249-5997